Effective for all lift tickets, lessons, rentals, snow tubing, programs, activities, and other products purchased through Shawnee Mountain.

Thank you for choosing Shawnee Mountain! These Terms & Conditions apply to all online and in-person purchases unless otherwise stated for a specific product. Please review this information before your visit to help ensure a smooth and enjoyable experience.

Refund & Cancellation Policy

All purchases are final. Shawnee Mountain does not offer refunds, cancellations, credits, or exchanges for any product, including lift tickets, lessons, rentals, snow tubing, programs, activities, or events. Eligible reservations may be rescheduled in accordance with the Date & Time Changes policy below.

This policy applies regardless of, but is not limited to:

• Weather conditions
• Personal illness or injury
• Travel delays
• Scheduling conflicts
• Late arrival
• Equipment issues
• Partial use of a product
• Failure to use a reservation

Unused products have no cash value.

Transfers

All products are non-transferable. The only exception is the 3 Pass Pack, which may be shared among immediate family members in accordance with that product’s terms.

Date & Time Changes

Shawnee Mountain understands that plans can change. Reservation changes are permitted subject to the following conditions.

Lessons & Snow Tubing

Reservations for lessons and snow tubing may be changed provided:

• Requests are made at least 24 hours prior to the scheduled reservation time.
• A $5 change fee per ticket or product applies.
• The requested date and/or time is available.

Because lesson and snow tubing capacities are limited, changes cannot be guaranteed. Requests received less than 24 hours before the scheduled reservation cannot be accommodated.

All Other Products

For all other products, including lift tickets, rentals, and activities not listed above:

• Reservations may be changed at any time prior to redemption, subject to availability.
• A $5 change fee per ticket or product applies.

Reservations may only be moved to another available date within the current operating season and may not be carried over to a future season.

Lift Ticket Policies

Lift tickets are valid only for the date and session purchased. Operating hours, terrain availability, lift operations, and trail access may change due to weather, snow conditions, maintenance, or operational requirements. Partial mountain operations do not qualify for refunds or credits.

Weather & Operational Conditions

Shawnee Mountain operates in varying winter weather conditions. Weather, snowmaking, grooming, lift operations, terrain availability, lesson schedules, and operating hours may change without notice. Temporary lift closures, reduced terrain, weather delays, operational adjustments, or weather-related conditions do not qualify for refunds, credits, exchanges, or compensation.

Equipment Responsibility

Guests are responsible for all rental equipment issued during their visit. Lost, stolen, damaged, or unreturned equipment may result in additional replacement or repair charges. Guests should immediately notify Shawnee Mountain staff if rental equipment has become damaged or unsafe to use.

Medical Conditions

Guests are responsible for determining whether they are physically able to participate in skiing, snowboarding, lessons, snow tubing, or other mountain activities. Parents or guardians should inform Shawnee Mountain staff of any medical conditions, allergies, or special needs that may affect a participant’s safety or instruction.

Photography & Video

Shawnee Mountain may photograph or record guests while participating in mountain activities for marketing, promotional, operational, or training purposes. By visiting Shawnee Mountain, guests grant permission for the use of these images or recordings without compensation. Guests who prefer not to appear in promotional materials should notify Guest Services upon arrival.

Guest Responsibilities

Guests are expected to:

• Follow all posted signs and mountain policies.
• Obey instructions from Shawnee Mountain employees.
• Use equipment responsibly.
• Wear appropriate winter clothing.
• Supervise minors under their care.
• Follow the NSAA Your Responsibility Code and all applicable Pennsylvania skier safety laws.

Guests whose conduct is unsafe, disruptive, abusive, intoxicated, or otherwise interferes with mountain operations may be removed from the resort without refund.

Assumption of Risk

Skiing, snowboarding, snow tubing, snow play, and other winter recreational activities involve inherent risks that cannot be eliminated.

These risks include, but are not limited to:

• Collisions with people or objects
• Changing snow and weather conditions
• Variable terrain
• Lift operations
• Equipment failure or misuse
• Natural and man-made obstacles

By participating in these activities, guests voluntarily assume all inherent risks associated with winter recreation.

Force Majeure

Shawnee Mountain shall not be liable for delays, cancellations, interruptions, or changes in operations resulting from circumstances beyond its reasonable control, including but not limited to:

• Severe weather
• Power outages
• Government actions
• Labor disputes
• Natural disasters
• Pandemics
• Equipment failures
• Other unforeseen events

Such circumstances do not entitle guests to refunds, credits, or compensation.

Errors & Pricing

Shawnee Mountain reserves the right to correct pricing, product descriptions, availability, typographical errors, and system errors at any time without notice. If a product is offered or purchased due to an incorrect price, inaccurate description, technical malfunction, or other administrative error, Shawnee Mountain reserves the right to cancel the order prior to fulfillment. If payment has already been processed, a full refund of the purchase price will be issued.

Right to Refuse Service

Shawnee Mountain reserves the right to refuse service, deny admission, cancel participation, or remove any guest whose behavior is unsafe, disruptive, abusive, unlawful, or otherwise interferes with the safe operation of the resort. No refunds, credits, or compensation will be issued in these circumstances.

Acceptance of Terms

By purchasing, redeeming, or using any Shawnee Mountain product, guests acknowledge that they have read, understood, and agree to these Terms & Conditions.

Changes to These Terms

Shawnee Mountain reserves the right to modify these Terms & Conditions at any time without prior notice. The version of these Terms & Conditions in effect on the date of purchase shall govern that reservation.

Questions?

If you have questions regarding your reservation or need assistance before your visit, please contact Shawnee Mountain Guest Services.

Phone: (570) 421-7231
Email: [email protected]
Website: https://www.shawneemt.com