Please read through our cancellation and refund policy for the 2026/2027 winter season.

All purchases are final. All products are non-transferable. Unused products have no cash value.

Shawnee Mountain does not offer refunds, cancellations, credits, or exchanges for any product, including lift tickets, lessons, rentals, snow tubing, programs, activities, or events.

Eligible reservations may be rescheduled in accordance with the Date & Time Changes policy below.

This policy applies regardless of, but is not limited to:

  • Weather conditions
  • Personal illness or injury
  • Travel delays
  • Scheduling conflicts
  • Late arrival
  • Equipment issues
  • Partial use of a product
  • Failure to use a reservation

Date & Time Changes

Shawnee Mountain understands that plans can change. Reservation changes are permitted subject to the following conditions.

Lessons & Snow Tubing

Reservations for lessons and snow tubing may be changed provided:

  • Requests are made at least 24 hours prior to the scheduled reservation time.
  • A $5 change fee per ticket or product applies.
  • The requested date and/or time is available.

Because lesson and snow tubing capacities are limited, changes cannot be guaranteed.

Requests received less than 24 hours before the scheduled reservation cannot be accommodated.

All Other Products

For all other products, including lift tickets, rentals, and activities not listed above:

  • Reservations may be changed at any time prior to redemption, subject to availability.
  • A $5 change fee per ticket or product applies.

Reservations may only be moved to another available date within the current operating season and may not be carried over to a future season.

Please note that this refund policy applies to retail products only. Other products may have a different cancellation policy, such as our group sales programs. For group sales policies please contact them directly at 570-421-7231 ext. 223

How to Reschedule your Eligible Reservation:

Detailed instructions coming soon. Please reach out to customer service at [email protected] with any reservation changes for the time being.