Shawnee Mountain’s FAQs
Click through our list below for answers to our frequently asked questions.
Refund Policy
All purchases are final and cannot be cancelled if within 48 hours of arrival. Tickets are non-refundable due to weather conditions or snow conditions. Ticket are always non transferable.
Guests have up to 48 hours prior to their arrival date to cancel their order, but will incur a fee of 25% of the total itinerary. This does not apply to Children’s Program lessons, which are never refundable.
Please note that this refund policy applies to retail products only. Other products may have a different cancellation policy, such as our group sales programs. For group sales policies please contact them directly at 570-421-7231 ext. 223
For a flat fee of just $25 per itinerary, you are protected from losing your trip should inclement weather, illness, car troubles, etc. prevent you from coming on your scheduled date. This Flex option gives you the chance to reschedule your trip to another date (of equal or lesser value) anytime during the 24/25 season. The season is the day we open until the day we close (usually March). If you choose a date priced at a higher value than your original tickets, you will have to pay the difference to move to that new date.
Please note this is only good for a one time change for the current season and the Flexible Ticket is never refundable. This product does not apply to lodging.
To use your Flexible Ticket: Chat with us, email [email protected], or call us at (570) 421-7231. To use a Flexible Ticket on a Children’s Program lesson, please call (570) 421-7231 ext. 231.
Cashless Policies
We want you to enjoy our mountain in the simplest, most efficient, and flexible way possible. That’s why we are excited to announce that we transitioned to cashless operations. Just swipe your credit card, debit card everywhere you typically use cash. It’s faster, more secure, and convenient, so you can spend less time in line and more time having fun! We also have Reverse ATM kiosks conveniently located in the Hope and Trepp Lodges where you can transfer your cash (free of charge) to a Visa prepaid debit card (good anywhere in the US).
Tap to pay is available at all on-site locations!
Is there a minimum amount required?
You may load from $1 to $1000 onto one Visa prepaid debit card at a time.
No, these cards are not reloadable. However, you can always load additional cash onto a new card free of charge.
You can check the balance on your card at any Reverse ATM kiosk during your visit. You can also scan one of the many QR codes around the mountain or call the number on the back of your card at any time.
Hours & Operations
We are open 9am – 4pm Monday – Tuesday and 9am – 9pm Wednesday through Sunday and most holidays.
We have a 4pm close when there is no night skiing. Please note that hours are subject to change without notice.
2024/25 Holiday Periods:
- Christmas Eve 12/24: 9am – 4pm
- Christmas Day 12/25: 11am – 4pm
- Christmas Week (12/21/24 – 1/1/25): 9am – 9pm
- Martin Luther King Jr. Day (1/20/25): 9am – 9pm
- Presidents Week (2/15/25 – 2/23/25): 9am – 9pm
The Mountain is closed during the spring and summer with limited staffing. If you need to reach someone in the administrative office, please call between 9am and 3pm.
There are several ways to get updates from Shawnee Mountain!
- Follow us on Instagram and Facebook (we put updates in our Stories daily)
- Sign up for our email newsletter
- Sign up for text alerts
Lift Tickets & Online Purchasing
You can purchase your lift tickets online by clicking here or you can purchase in-person at our ticket windows.
If you are purchasing online, please make sure to double check your arrival date because tickets are non-transferable and non-refundable if mistakes are made while purchasing.
If you are purchasing online and get the message One ticket left at this price, it simply means that that price tier is about to sell out and more tickets are available at a slightly higher price.
We use dynamic pricing, much like an airline or hotel, and sell a number of discounted tickets per day. You may add the discounted ticket to your cart and if you need more than is available at that price tier, you can continue to purchase from the next available tier. The next tier will pop up automatically when the lower price is claimed.
When you purchase your tickets online in advance, you receive a barcode that is valid for your ticket(s). You may either print this voucher or show it on your phone at the ticket windows to claim your physical lift ticket for the day.
We recommend taking a screenshot of the barcode if you’re choosing to show it on your phone as cell service at the mountain can be spotty.
If you want to be out on the snow you will need to have a lift ticket and be actively participating in a snow sport. Spectators who are staying off the snow or in the lodge do not need a ticket.
Please keep in mind that you are required to have a lift ticket on and be participating in the sport (skiing or snowboarding) to be on the snow anywhere at the mountain.
Yes, we may sell out, especially on busy weekends. We recommended buying online and in advance to reserve your tickets.
We use dynamic pricing, much like an airline or hotel, and sell a number of discounted tickets per day. Tickets will never cost more than the full-price retail rate. Typically, the further in advance that you purchase your ticket(s), the more you will save.
If you’d like to purchase in advance to take advantage of the discount but are concerned about choosing a date, we offer trip insurance called a Flex Ticket. This $25 Flex option allows you to move the date or time of your reservation to another day this season. The $25 Flex covers everything in your cart so you only need to add one Flex Ticket to your order to insure it all. Please note that if you move your reservation to a day with higher pricing, you will be responsible for the overage.
To use your Indy Pass at Shawnee Mountain, please bring your photo ID to the ticket windows. Reservations are not required, we save a certain amount of tickets each day for our Indy Pass holders. It is your responsibility to check the Indy website for black out dates at each mountain before arriving.
Please chat with us here on our website and we can look it up for you and resend it. If you are already here at the mountain, please come to guest services.
All vouchers have the purchaser’s name on them. We have all registered guests’ names stored on the back end in our system.
Double Up Deals are good to use anytime throughout the season they were purchased for. They will never be extended to another season. They are transferable among immediate family members only. These tickets can be used on the same day or spread out throughout the season.
We offer a college student, active military, and a senior discount. We also have free skiing for our 70+ guests. All discounts require an ID to be shown at the ticket window. Children 46 inches and under ski for free with a paying adult. Please see the ticket window for the under 46 inches tickets.
2-Day Lift Tickets are valid for consecutive days only. You have to choose the date while purchasing so please make sure you’re choosing two consecutive days that you can come. 2-Day tickets must be attached to an article of outerwear that you will wear both days, and we cannot refund part of all of the ticket if you choose not to use it one or both of the days.
Snow Tubing, Tickets & Online Purchasing
You can purchase your lift tickets online by clicking here. Snow tubing tickets are not sold in-person at the windows. When you arrive please get your physical ticket at the ticket window prior to heading to the tubing park.
When purchasing online, please make sure to double check your arrival date AND session time because tickets are non-transferable and non-refundable if mistakes are made while purchasing.
Yes! Snow tubing is reserved online and in advance due to capacity restrictions. It does sell out, especially on weekends and during holiday periods, so we recommend purchasing online as far in advance as you can.
Children must be at least 4 years old and be able to get in and out of their tube without assistance.
Children 46″ tall and under may ride in a tandem tube with an adult. Two children may not ride together, and anyone over 46″ tall must ride in a single tube by themselves. Lap sharing is prohibited. We also have smaller tubes for young children that are lighter and easier for them to carry up the lift.
Each session is 1.5 hours long. Sessions start and end at a specific time, so please make sure you are choosing a session time that will work for you. We do not add time on at the end if you arrive late to your session.
No, just your snow tubing ticket that you purchased online. Upon arrival you will need to go to the ticket window to pick up your physical ticket prior to heading to the snow tubing park.
Lift Tickets are for ski and snowboard participants only.
Everyone who wants to enter & participate will need a paid snow tubing ticket that coincides with their online signed waiver.
Yes, we stay open in all conditions unless there is severe weather, such as thunder and lightning. Tickets are non-refundable and non-transferable due to weather or conditions.
All purchases are final and cannot be cancelled if within 48 hours of arrival. Tickets are non-refundable due to weather conditions or snow conditions. Ticket are always non-transferable.
Guests have up to 48 hours prior to their arrival date to cancel their order, but will incur a fee of 25% of the total itinerary.
We have a carpet lift (or surface lift) that you will stand on with your snow tube that takes you to the top.
We have tandem tubes available for parents to ride with children that are 46 tall inches or under. Your child will still be in their own tube that is connected to your tube. They may not ride in a tube with a parent.
- Insulated snow pants and a snug fitting base layer (long underwear) are highly recommended for your comfort.
- Tops: A long-sleeved shirt (or thermal base layer) with a sweater and medium weight jacket offers a variety of options should the temperature change at the ski resort.
- A hat is essential! A warm wool or fleece hat that covers your ears, as well as something to cover your neck and face, such as a neck up or balaclava. No loose scarves please.
- Footwear: Wear one pair of light to medium weight socks! Also we recommend you wear boots/warm waterproof shoes. Ski boots are not allowed.
- Gloves or mittens are a great idea to bring with you as well. We also carry everything you need in our retail shop located right in the courtyard.
Please plan on arriving at least 30 minutes ahead of your scheduled time to ensure you are not late for your session. If you are late for your session we cannot extend it for you and your guests.
Equipment Rentals
If you are skiing, the rental comes with skis, boots, and poles. If you are snowboarding, you’ll get the snowboard, the boots, and the bindings. Helmets are NOT included in your rental cost and are an additional $17 for the day.
You can, but there is no price difference if you want to just rent one or the other, it is still the full rental price. We also can never adjust your ski bindings fit in our boots. You can bring your own ski boots and rent our skis.
Never say never, but we have a huuuuge selection for both skiing and snowboarding. Shawnee Mountain has one of the largest on-site rental facilities in the US and we can accommodate over 5,000 renters every day, so chances are we’ve got you covered!
We carry little kids/toddler size 6 all the way to a men’s size 14 ski and snowboard boots.
We offer multiple paid locker spaces for you to use for the day in the lodge, rental shop, and the family locker room in our courtyard.
Rental Shop Lockers: $5 per locker. One time use lockers.
Family Locker Room & Hope Lodge Lockers: $8 for a small locker, $11 for medium, and $16 for large. These lockers can all be accessed throughout the day for the one time fee.
We do not, only helmets and equipment. We do have a fully stocked retail store on site with clothing, goggles, helmets, socks, boots etc.
Ski & Snowboard Lessons
We offer lessons for kids as young as 3 and there is no limit to how old you can be!
No, First Time lessons are for anyone who wants to learn to ski or snowboard! These group lessons are separated by age so adults are with adults etc.
Snow sports group lessons can have up to 10 guests in a lesson.
We have an excellent children’s program that starts kids as young as 3 for both skiing and snowboarding. They offer programs that are 1 hour, 2 hours, 3 hours long or all day.
No, these programs are already discounted.
Children’s Programs
All Children’s Lessons are non-refundable. If you have a Flexible Ticket and would like to reschedule your lesson, please call (570) 421-7231 ext. 231
Snowsports School Lessons
All purchases are final and cannot be cancelled if within 48 hours of arrival. Lessons are non-refundable due to weather conditions. Lessons are always non transferable. Guests have up to 48 hours prior to their arrival date to cancel their order, but will incur a fee of 25% of the total itinerary. This does not apply to Children’s Program lessons, which are never refundable. If you have a Flexible Ticket and would like to reschedule your lesson, chat with us, email [email protected], or call us at (570) 421-7231.
Snow & Trail Conditions
Yes, our open trails are groomed daily every night after we close for the day.
Our online snow report is updated daily, typically the morning-of.
Food & Beverage
No, we do not allow outside food and beverage to come across the footbridge. We do encourage guests if they would like to eat their own food to enjoy tailgating out in the parking lots.
Yes, each of our facilities offers Gluten Free options. We have pre-packaged snacks as well as hot/cold prepped items. The menu is subject to change based on availability.
We have 2 cafeterias, a sit down restaurant, a café for coffee and snacks, 2 food trucks and 3 bars with some grab and go type food. Visit us at any of the following:
- Groomers Grill & Bar
- Hope Cafeteria
- Trepp Cafeteria
- The Summit Bar
- The Tavern
- Greenhouse Cafe
- Square Fare Food Truck
View our dining options and menus here.
Miscellaneous & General Information
No, never!
401 Hollow Road, East Stroudsburg, PA 18301
No, we only allow certified service animals to come across our footbridge.
Yes we do, but we cannot guarantee that every guest will be able to be connected at the same time.
Yes, we keep certain high-value items, such as equipment, helmets, phones, wallets, etc. in Guest Services. Any articles of clothing are deposited in the lost and found bin located outside under the breezeway by the retail shop.
If we have any current promotions they will come via email or SMS Text, so make sure you are signed up!
Yes, in our repair shop which follows the same operating hours as our lifts.
Yes, we have 2 locations, one at the base of the high speed quad and one at the summit lodge. We also have multiple ski patrollers and mountain hosts on the mountain throughout the day.
We offer multiple paid locker spaces for you to use for the day in the lodge, rental shop, and the family locker room in our courtyard.
Rental Shop Lockers: $5 per locker. One time use lockers.
Family Locker Room & Hope Lodge Lockers: $8 for a small locker, $11 for medium, and $16 for large. These lockers can all be accessed throughout the day for the one time fee.
We do not allow any overnight camping or parking in our lots.
Do you have any questions that weren’t answered here? Contact us so we can answer them!
Please note that if you are contacting us outside of our regular business hours, you may not hear back until the next business day.
Pocono Mountains Visitors Bureau
visitPA.com
